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FAQs

Welcome to our FAQ section, where we’ve compiled a list of the most common questions we receive from parents and event planners about our soft play hire services. Whether you‘re planning a birthday bash, a family gathering, or a special event, we understand you might have queries about our offerings. Below you’ll find answers to help you prepare for a seamless and fun-filled experience with our soft play rentals.

Soft play is perfect for a variety of events including children’s birthday parties, weddings, christenings, school events, and family gatherings. It’s a hit with the little ones and ensures a safe and engaging environment for them to play in.

Booking is simple! Use our online booking system to check availability and reserve your desired package. You’ll receive a confirmation email once your booking is secured.

Our soft play equipment is designed for children aged 6 months to 5 years, ensuring a safe and enjoyable experience for toddlers and young children.

Yes, you can set up in various outdoor locations, such as gardens or parks, weather permitting. However, for safety reasons, we do not recommend setting up outdoors in rainy conditions or where the equipment may become too hot from sun exposure.

While we ensure the equipment is safe and secure, adult supervision is required at all times to monitor the children’s play and ensure their safety.

The space required varies depending on the package you choose. Please refer to the specific dimensions listed for each package, and ensure the area is clear of sharp objects and debris before setup.

Cancellations made at least 14 days prior to the event will receive a full refund. Cancellations made 8-13 days before the event will receive a credit for future use. Cancellations within 7 days of the event will result in the loss of your deposit.

We expect the equipment to be returned in the condition it was provided. If the equipment is soiled or damaged, we reserve the right to charge a cleaning or repair fee.